For further information about this feature, see the topic API authentication

platform deployed in North America

The platform has been deployed to North America. This deployment allows us to integrate North American connectivity service providers, and deliver connectivity services to enterprises based in North America.

The North American deployment of the platform is in the proof of concept phase.

If you are interested in trialling the proof of concept, please contact us.

Contact the support team

The support team can assist you if you experience issues with connectivity or with the platform. You can raise a ticket by emailing the support team.

For further information about raising a support ticket, see the topic Contact the support team

The link to the support section will need to be updated before we publish the docs. At the moment, this topic is conditioned off and the link is not available in the output because we have not prepared the content about how to raise a ticket, because product management are still deciding how this will work.

Depending on how much information is required, we may just remove the link and publish the relevant info in the release notes.

Multilingual user interface

You can see the platform in any of the languages that we currently support.

For more information about how to change the user interface language, see the topic Select your language.

Main navigation changes

The following changes have been made to the platform's main navigation.

• Users - this feature has been moved to the main navigation. It was previously accessed using the Services > Users page.

• Logs - this feature has been moved to the main navigation. It was previously accessed using the Support > Logs page.
• Support - this feature has been removed from the platform's main navigation. You must email the support team and raise a support ticket.

For more information about the different features of the platform, see the topic Navigate the [%=General.Software name short%] platform.

Known issues

Terminations, changes and reconnects

You cannot perform the following actions directly in the platform:

• Terminate a subscriber
• Request a change
• Request a reconnect for a terminated subscriber

To perform these actions, you must email the support team and raise a support ticket.

For further information about raising a support ticket, see the topic Contact the support team

We need to add a link to the support section before publishing the docs.